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Xilisoft Video Converter Ultimate FAQ

General questions:

General questions:

  • Q1: Compared with previous version, what formats are added in the version 5?

    A: Yes. Compared with version 3, version 5 supports some new video and audio formats, such as MKV, DVR-MS, TS, etc., especially HD Video which is one of the most important profiles in version 5. You can convert these formats into other supported ones. And also, in this version, many picture formats, such as BMP, PNG and GIF, are supported.
  • Q2: How should I do to check the loaded file's information in the program?

    A: You need highlight it first and run "Properties" item in the "File" menu. Then you can read the information of the file, such as Bit Rate, Frame Rate, in the following dialog-box.
  • Q3: Where are the other settings like Frame Rate and Sample Rate appeared on the right of the main interface in the previous versions?

    A: On the top right, beside the item "Profile Settings", there is a button called "Advanced Profile Settings". An extendable panel will show other settings after clicking it. You can set audio Bit Rate and Sample Rate, as well as other items there.
  • Q4: Can I edit the ID3 Tag information for the output files?

    A: If you select WMA and MP3 as output formats, you can edit the Tag information for the files. All the items of Tag information are also in the "Advanced Profile".
  • Q5: How can I modify the settings on the right panel of the interface for my conversion job?

    A: Before you modify anything, you must highlight the file you want to convert in the program. Besides the values we have offered, you can simply enter a number you want for the conversion of most output formats, such as audio Bit Rate, Sample Rate. Sometimes, it would be limited by the output format and other conditions.
  • Q6: I am trying to capture certain still frames from my video. What do the settings on the right mean?

    A: There are 3 important settings in this conversion, "Start Time", "Duration" and "Capture Interval". "Start Time" and "Duration" will help you set the decoded part of your original video. And the "Capture Interval" item is used to define the time interval to do the capture in the episodes.
  • Q7: Is it possible to save the profile with the modified settings as a new one for use next time?

    A: It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instruction. After the profile is created, you can delete or re-name it as you like.
  • Q8: Is it possible to get a clip/segment of my video file converted?

    A: Yes. You need set "Start Time" and "Duration" to get the clip you want. It is on the "Advanced Setting" panel. First of all, you should highlight your video file in the program. And then enter correct values for "Start Time" and "Duration", which can be found on the right. panel of the interface. For example, if you want the first 3-minute-clip from the 10 minutes of the whole movie, please enter "00:00:00" for "Start Time" and "00:03:00" for duration.
  • Q9: How to avoid the short breaks during the output audio playback?

    A: Maybe you have set a smaller value for audio bit rate which is also on the "Advanced Profile" panel. Please try larger one for it. Generally speaking, the default value we offer can assure a good result. And also, is it possible to select another audio track for the conversion?
  • Q10: What does "Add Profile" mean?

    A: It is a new function in the Version 5. If you want to get same source, title or chapter, converted into different target files with different formats or different configurations, this function will help you. It will be activated after you highlight the loaded title or chapter you want to convert. After clicking it, the title or chapter that you chose will be duplicated so that you can set different settings for each of them.
  • Q11: If I want to crop certain part of the frame, what shall I do?

    A: The edit function in our program will solve it. First of all, you must highlight the title that you want to crop. And then please click the "Effects" button under the program list. In the following dialog-box, you can define the crop area by entering the definite values or dragging the control points around the preview screen.
    Besides the crop function, you can modify other things, such as Contrast, Brightness and other effects on frame; or adding watermark there.
  • Q12: May I cut off the unwanted frames in the output video by your program?

    A: Of course you can. We offered a "Clip" function in our program. You must also highlight the title that you want to clip firstly. In the "Clip" dialog-box, during the playback of the title, you can set the "Clip Start" point and the "Clip End" point for the segment you want to clip. If you want to get an integral file with all the clip segments, you can check on the option "Output Segment as whole file".
  • Q13: How can I know the most proper values for video and audio bit rate within the output size I expect?

    A: We have a small tool in the "Tools" menu, Bit Rate Calculator. By this tool, you will get the proper values for video and audio Bit Rate respectively according to the output size you enter there. Once again, you must highlight the title or chapter that you want to convert first. What you decide there will be shown in the relevant items on the right automatically after you confirm them.
  • Q14: Which output format is the best to get the smaller size with better quality if I want to backup my video on my PC?

    A: Generally speaking, we recommend AVI format. The default codec for AVI in our program is DivX which can provide better quality, as well as smaller output size. If you just want to backup your video files on your hard drive, AVI is enough.
  • Q15: Windows Media Player only plays audio when I playback the output AVI file and shows I need to download certain codec. Why?

    A: The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.
  • Q16: What shall I do to transfer the output iPod/iPhone/Apple TV files into my iPod?

    A: Do you have iTunes installed? It is a must. Please download it from The transfer must be done by this tool. If you are using iPod or iPhone, we recommend a specific program, Xilisoft iPod Rip. You can get to know it from
  • Q17: How can I get MP3 files transferred to PSP?

    A: Please just copy MP3 files into the "MUSIC" folder, one of the subfolders under "PSP" folder. For example, if the removable drive name for your PSP is "F", please copy them into "F:PSPMUSIC". If you cannot find it, please create such a path by yourself.
  • Q18: Can I make certain settings to improve the image quality of the output 3GP file?

    A: The default settings which we offered for 3GP output are those requested by most of mobile phones. If you want to get better quality, please select "mpeg4" as video codec instead of "h.263", as well as set a larger number for video bit rate and video size. They will produce a file with better quality but you must be sure that those settings can also work with your phone.
  • Q19: The output 3GP files are playable well by QuickTime but the video and audio get out of sync after playback on my phone. Why?

    A: Maybe your phone requires different settings from what we offer which can work for most of phones. Can you get to know what proper settings for frame rate and others your phone can support? If you have no clear idea about it, please send e-mail to our support team at and they will help you out.
  • Q20: Why does my PPC stop and close the player suddenly when playing the output WMV file?

    A: Maybe your PPC can not support the video size which you use in the conversion. It might be too large to be afforded by PPC. Please lower it. Actually, we have offered several options for certain models of PPC in the "Profile" list. If you use those options, the output files will be played well.
  • Q21: What do I need to do to get better audio quality in the output 3GP files?

    A: The default audio codec for 3GP output is "Amr_nb", which cannot support higher value for bit rate and sample rate. You need to select  "mpeg4aac" as audio codec first in the list so as to modify other audio settings.
  • Q22: Which profile is the best one for my 5.5G iPod?

    A: The most important feature for 5.5G iPod is that it can support 640x480 resolutions. So you'd better select the profile, named with "iPod Video2", the whole default settings all in 640x480, which will provide better output quality than other profiles.
  • Q23: Which one is better in the two kinds of MP4 output forms if I want to get better quality?

    A: As far as the output quality is concerned, H.264 would provide the best. But it is larger in output size and slower in the conversion speed. If you only want to get the better quality, you just need H.264 profiles.
  • Q24: Which profile should I choose for my PSP?

    A: It depends on the model and the version of its firmware. Only higher version can support AVC output and 480x272 output files. If you are using the early version and model, you' d better only use "PSP MPEG4 Video" profile.
  • Q25: How can I get the output Zune video transferred to my Zune?

    A: You need to download Zune software from to finish the transfer. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.
  • Q26: How to choose the output video format from MP4, H.264/MPEG-4 AVC and WMV?

    A: If you only want to get the best quality, we recommend MP4 AVC format, which is in H.264 video codec. But the output size would be larger than others. Actually, MP4 format will be more proper in the file size and quality.